Kumho announces tire recall and inspection process

In the past few days, consumers in Kashiwa continued to pay attention to the progress of the Kumho tire event. Today, the reporter learned from the Kumho Tire official website that Kumho has announced the recall and testing procedures and will announce the location of testing and replacement by the 10th.

Appointment before recall

The reporter saw on the official website of Kumho Tire that the recalled specific measures were announced in the announcement: “Kumho Tire users need to make recalls of the products involved, and they need to make an appointment in advance (starting from April 15 to the designated store). According to the agreed date, it will be replaced free of charge at the designated place. At the same time, Kumho manufacturers will announce the free testing of designated stores by the 10th. Customers who need to make an appointment should call for appointment.

Can be replaced after filling

Today, Kumho also announced the specific procedures for recalling and testing: Kumho Tire users first telephone appointment. If the DOT number belongs to the recall scope, the user only needs to fill in the test record sheet, and then they can replace tires of the same specifications. Tires that are not within the scope of the recall can be tested for free, if the tire is faulty and within the scope of the claim, it will be replaced.

Free replacement range

According to reporters on the official website of Kumho, Kumho has announced the "implementation of expansion of customer service content," and production of tires for cars produced by Kumho Tire in China, products produced within three years, and products with a pattern depth of more than 1.6 MM. From April 15, 2011 to October 15, 2011, an integrated safety diagnostic test was conducted, which explained the compensation standard: “The part that was originally compensated on the basis of the wear rate was increased by 100%. It was limited to 50% or less. Impact drums, and joints with a wear rate of less than 25% from the drum, although not a defect in the manufacturing process, but also included in the free replacement range (flat tires, thorns, scratches, lack of gas, bad grinding, eccentric wear Excluding tires."

In this regard, customer service personnel said that in accordance with the relevant provisions of the tires used in the past, no longer recalled the scope of the tire, if there is a problem with the tire after testing, then you need to charge a certain amount of wear and tear, and this time will not charge any fees; "Limited kicks up to 50% or less, and joints with a wear rate of less than 25% from the drum" are no longer within the scope of compensation, and will also be replaced free of charge.